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SMS Communications Terms

SMS Consent and Communications

By providing your mobile phone number to CORE Medical Solutions or through any affiliated practice, platform, form, campaign, scheduling workflow, or communication channel, you expressly consent to receive text messages from CORE Medical Solutions and/or the healthcare practice utilizing our Services.

Communications sent on behalf of healthcare practices may include:

  • Appointment reminders
  • Scheduling confirmations
  • Follow-up communications
  • Recall and re-engagement notifications
  • Practice updates
  • Customer service communications
  • Marketing and promotional messages
  • Patient engagement campaigns

Message frequency varies based on patient activity, appointments, communication preferences, and services requested.

Consent to receive SMS messages is not a condition of purchase, treatment, enrollment, or eligibility for services.

Message and Data Rates

Message and data rates may apply based on your mobile carrier plan. Users are responsible for any fees charged by their wireless provider.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and may be affected by factors outside the control of CORE Medical Solutions.

Opt-Out Instructions

You may opt out of SMS communications at any time by:

After opting out, you may receive one final message confirming your unsubscribe request.

For questions regarding SMS communications or to exercise your communication preferences, contact CORE Medical Solutions at privacy@coremedicalsolutions.net.

User Responsibilities

Healthcare practices utilizing CORE Medical Solutions are solely responsible for:

  • Obtaining appropriate patient consent;
  • Maintaining records of consent;
  • Ensuring compliance with the Telephone Consumer Protection Act (“TCPA”);
  • Complying with HIPAA and applicable privacy laws; and
  • Ensuring communications are lawful in the jurisdictions in which patients reside.

CORE Medical Solutions acts as a technology and communications platform provider and does not independently verify patient consent obtained by client practices.

Message Content Limitations

SMS communications are not intended for medical emergencies. If you are experiencing a medical emergency, call 911 or contact emergency medical services immediately.

Privacy

Information collected in connection with SMS communications is subject to the CORE Medical Solutions Privacy Policy.

Please review our Privacy Policy for additional information regarding how information is collected, used, disclosed, and protected.